Your satisfaction is our priority. If you're not fully happy with your purchase, we offer a fair return and refund process:
1. Return Window
Customers may request a return within 7 days of receiving the product.
2. Conditions for Return
Items must be unused, in original packaging, and in resalable condition.
Items with visible wear, damage, or removed tags may not be accepted.
3. Return Process
To initiate a return:
Contact us on Instagram, Facebook, WhatsApp or email with your order number.
We will confirm if the item is eligible and guide you on the return.
Return shipping may be at the customer’s expense, unless the item is defective or the wrong item was sent.
4. Refund or Exchange
Once the returned item is received and inspected:
You may receive a full refund, exchange, or store credit, depending on your request and item availability.
Refunds (if approved) are processed within 7 business days.
5. Exceptions
We do not accept returns for:
Items used or damaged after delivery
Final sale items
Products returned after the 7-day window